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Outsource IT

Outsource IT

Outsource IT

Our IT Consulting Services

We solve complicated IT and business challenges by bridging the gap between business needs and IT. Our services include IT project consulting, strategy development, and the deployment of new IT projects. Our team of experienced professionals can assist with system integrations, cloud strategy, cybersecurity, and much more to help your business thrive.

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Development Team Service

Web Development

We create custom websites and web applications tailored to your business needs, including CMS development for efficient content management.

Mobile App Development

We develop high-quality native and cross-platform mobile apps designed to provide seamless user experiences on both iOS and Android devices.

UI/UX Design

Our UI/UX design services focus on creating user-centric interfaces that enhance user satisfaction and engagement through intuitive and aesthetically pleasing designs.

Desktop Applications

Our team has expertise in building desktop applications from scratch or upgrading existing ones, ensuring your new development project is in good hands.

Agile Consultation

Effortlessly meet project deadlines and streamline productivity with agile consulting solutions tailored to your unique business processes and company culture.

DevOps

Our team assists to set up your DevOps to boost your team's collaboration, improve integration and streamline efficiency across your development and IT teams.

Test Automation

Much of our testing team have backgrounds in coding. This advantage helps us rapidly uncover hard-to-find defects and comprehensively test every layer of your applications.

RPA (Robotic Process Automation)

Our engineers with UiPath can help your organization automate manual tasks to cut labour costs, save time, increase compliance and reduce error.

Open Banking

Our expertise in developing apps for hundreds of companies, coupled with our experience in building open banking systems, allows us to help you build secure, highly functional open-banking systems.

Our Managed Services

Our managed services include help desk support, network and infrastructure management, cloud services, and IT consulting. We provide comprehensive solutions to ensure your IT systems are always running optimally and efficiently. From hardware and software maintenance to on-site technical support and professional contract management services, our team is dedicated to supporting your business needs.

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Tech Support Team Services

Our managed helpdesk services offer technical support to handle any IT issues that arise, ensuring minimal downtime.

We provide comprehensive network and infrastructure management services, including monitoring, maintenance, and optimization to ensure your systems run smoothly.

We offer cloud migration, management, and support services to help you leverage the power of the cloud for greater flexibility, scalability, and cost savings.

Our IT consulting services provide strategic advice and planning to help you align your IT infrastructure with your business goals and improve overall efficiency.

Hardware and software maintenance services ensure your IT systems are always running optimally.

On-site technical support services provide immediate assistance for any IT issues that arise.

Our professional contract management services provide resident support engineers to ensure seamless IT operations.

We provide comprehensive IT management and monitoring services to ensure your IT infrastructure operates smoothly and efficiently.

Support Tiers and Escalation

Our support tiers and escalation processes are designed to ensure that your IT issues are resolved efficiently at the appropriate level of expertise. We provide tiered support to handle different levels of complexity and urgency, ensuring that your business can continue to operate smoothly.

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Support Tiers & Escalation

Tier 1 Support

All support incidents begin in Tier 1, where the initial trouble ticket is created, the issue is identified and clearly documented, and basic hardware/software troubleshooting is initiated remotely.

Tier 2 Support

All support incidents that cannot be resolved with Tier 1 Support are escalated to Tier 2, where more complex support on hardware/software issues can be provided by more experienced Engineers remotely and merely onsite.

Tier 3 Support

Support Support Incidents that cannot be resolved by Tier 2 Support are escalated to Tier 3, where onsite support is provided by the most qualified and experienced Engineers who have the ability to collaborate with 3rd Party (Vendor) Support Engineers to resolve the most complex issues.

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